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The ShoutBox Will Not Allow Me To Use It?

Posted: Tue Feb 14, 2012 9:36 pm
by Nemmychick
I would like to chat in the Shoutbox but when I try to type and send messages nothing happens! Also, I am unable to view previous chats! Please help!

Nemmychick xxxx

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Tue Feb 14, 2012 9:58 pm
by Joel
Hi Nemmychick,

Can you give me a little more detail around what browser and what browser version you are using?

Do you have javascript enabled in your browser?

Thanks.

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Tue Feb 14, 2012 11:09 pm
by Big Dave
Might seem daft, but have you got it minimised?

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 10:19 am
by Nemmychick
Joel wrote: Hi Nemmychick,

Can you give me a little more detail around what browser and what browser version you are using?

Do you have javascript enabled in your browser?

Thanks.
I am using MSIE 9.0 and yes, Javascript is enabled, but do I need Adobe or something like that? This laptop is brand new, see.
Thanks
Nemmychick xxx

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 6:24 pm
by Nemmychick
Actually, is Java and Javascript the same thing? because I found out what browser I was using and if Javascript was enabled on a website called 'What browser Am I Using?' but I am unable to use Chat because apparantley I dont have Java installed! confused!

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 6:30 pm
by Bote
If your computer is saying you don't have Java installed try going here and downloading one of the Windows versions. It shouldn't make much of a difference which one you pick if you are downloading and installing on the same machine :)

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 6:52 pm
by Nemmychick
Bote wrote: If your computer is saying you don't have Java installed try going here and downloading one of the Windows versions. It shouldn't make much of a difference which one you pick if you are downloading and installing on the same machine :)
Thank you, I am currently downloading the 32 bit version :)

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 6:57 pm
by Nemmychick
Guys, problem. Downloaded Java and Shoutbox still not working, although chat is D: HELP! please?

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 7:21 pm
by Big Dave
Visit this site and tell me what you see. http://forum.towerstimes.co.uk/shoutbox/


I know IE has loads of problems. Try using a different browser.

EDIT: Click the compatibility button on the address bar. Seems to sort it
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Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 8:10 pm
by Nemmychick
I see an empty shoutbox.

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 8:16 pm
by Big Dave
You tried putting it in compatibility mode like above????

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 8:32 pm
by Nemmychick
Yup.

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 9:09 pm
by Big Dave
No idea then. Try reinstalling java http://java.com/en/

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 9:46 pm
by Bote
Have you tried using an alternate browser? As Dave said Internet Explorer has lots of little niggles. Give it a try using Chrome, Safari, or FireFox and see if you have the same issue. At least then we can try and narrow down what it is :)

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 11:03 pm
by Nemmychick
I used Internet explorer on my previous laptop, it worked fine then :)

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 11:15 pm
by Big Dave
Was your previous laptop running IE9?

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 11:16 pm
by Nemmychick
phew, I don't know.

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Wed Feb 15, 2012 11:24 pm
by Big Dave
Internet Explorer is a pain. Theres no reason it shouldnt work now you have java installed.

Sent from my X10i using Tapatalk

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Thu Feb 16, 2012 10:47 am
by ATLurker
Java has nothing to do with the shoutbox, it's Javascript.  :roll:

EDIT: Didn't bother to read the last page in full.  :doh:

Re: The ShoutBox Will Not Allow Me To Use It?

Posted: Thu Feb 16, 2012 10:56 am
by Big Dave
Just wondering.... Have you installed all the updates if its a new laptop? Just going through a list of things ut could be.

I mean, the shoutbox is a fairly standard bit of software. All browsers should work fine with it. Chat is a little more complex, but as long as you have java installed, there should be no issues.

My phone, which is fairly old, will happily load shoutbox.
Image

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