Hopefully you are now seeing our new forum software powering the TowersTimes discussion forums!
If you never got chance to experience our little test forum over the last week, you may find that some features are slightly different, so we would encourage you to spend a few moments studying the various options and settings to see what has changed.
Bugs & Problems
If you do spot any bugs or problems, please post them here to notify me of them. Aesthetic bugs and problems (i.e. things that don't look right) will be a low priority at this time and may take several weeks to fix. Bugs that actually cause issues to the use of the forums and operations of them will be prioritised, however please be gentle as we've had a hard week slogging away to get this far :P
Known Issues - Please don't report!
- Facebook Connect is half completed in my profile - you need to visit your profile settings and click "link your Facebook account" on the left menu to get this fully working. It will let you sign in for now as normal though
- Every topic shows as new and unread! - Not so much a bug, but an unfortunate side effect of the conversion. The new forum tracks what topics you've read differently, so you'll need to press the big 'Mark All As Read' buttons on the main index page to clear the NEW indicators
- My username has illegal characters when I login! - Unfortunately this forum does not support single quoes i.e. ' ' in usernames at all. You should be able to login by DROPPING any single quotes in your username - e.g. Username's_Awesome would login as Usernames_Awesome instead. You'll still have a quote in your "display" name on the forum though.
- Signatures - My gosh these converted awfully! I've really tried hard to clean them up via automated SQL commands to search and replace text, but there were a complete mess. If your signature looks a little weird, I apologise, as you will have to spend a moment recrafting it via your profile link once again
- Passwords not working first time - Some old forum passwords aren't letting you sign in properly, even after re-entering your password when prompted. See below for help
- Thanks have disappeared - This is actually nothing to do with the forum conversion, and instead is an ongoing issue with the external provider of our thanks system, Irkoo.com. It is unfortunately looking that Irkoo isn't going to come back up, and they currently hold all of our thanks counts. The team will be discussing the matter further and a plan of action once the dust has settled on the new forum. Apologies in the mean time though.
If your password doesn't work, you will need to click 'Forgot?' at the top, or the Forgot Password link on the login form to request a new password to be sent to your email address. CHECK YOUR SPAM FOLDERS FOR THE EMAIL! If you still can't sign in, please email us on forum.help@towerstimes.co.uk and clearly state your username, what you think your email address is (or was if you need it changing) and we'll try to help as soon as possible. Bear in mind the team will be catching up on sleep on Sunday also, so please be patient with us if you email or reply for help.
And if you just want to say thanks...
... we love you too! Thank you for all of your support. It has been a whirlwind process from our selection of software, to its first testing a little under a week ago, to the customisation, a conversion test, a staff test, a member test, then a final conversion and mop up of all the settings and features again... its amazing we've done it in such a short time!
massive thanks for your hard work.
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thanks.
